Booking conditions

Cancellation policy

Individual bookings – with standard rates:

The following cancellation policy applies to standard rate bookings made with a credit card guarantee, these bookings are paid at the time of check-in at the hotel, or hotel standard rate bookings made paid directly by credit card (prepaid) at the time of booking on www.concordia.se. Bookings with credit card guarantee: At the latest by 18:00 the day before arrival, the change and/or cancellation must must be made, otherwise we will charge the guest or company 100% of the total amount booked for the first night. For those standard rate bookings paid directly by credit card (prepaid) and canceled before 18:00 on the day before arrival, we will refund the full amount of the prepaid booking to the credit card used for the direct payment (prepayment). In the case of non-refundable rates, we never refund these bookings. Please contact us in case of cancellation: info@concordia.se

Group reservations

For group bookings, we must have a list of names from you, at least 1 month before arrival. Our cancellation policy cancellation policy for group bookings (5 rooms or more) is at least 2 months before arrival you can cancel without charge. Cancellation later than this will result in us having to charge you, on an increasing % scale the closer to the arrival date you cancel. These are the time intervals in our cancellation policy:

• Om Ni avbokar under 8:e eller 7:e veckan före ankomstdatumet, debiterar vi Er ett belopp(sek) som motsvarar 25 % av det totala inbokade antalet rumsnätter.
• If you cancel your reservation during the 8th or 7th week before the date of arrival, we will charge you an amount equal to 25% of the total number of nights booked.
• If you cancel during the 4th or 3rd week before the arrival date, we will charge you an amount (SEK) equal to 75% of the total number of nights booked.
• If you cancel during the 2nd week or closer to the date of arrival, we will charge you an amount (SEK) equal to 100% of the total number of nights booked.

Once we have received the list of names, at least four weeks before arrival, we will send you a pro forma invoice to be paid within 10 days. Any refunds will be made after the booking has been made, i.e. after the last guest has checked out. Then we will refund the customer via bank transfer. In addition to the above description of Hotel Concordia’s charging procedure in the event of late cancellation, we follow the general terms and conditions for conferences and other events developed by Visita:

Responsibility Distribution

Hotel Concordia Syd AB and its owners are not responsible for any errors, deficiencies, or delays in credit card payments with the payment service company. All computer equipment at Hotel Concordia in Lund and everything on the hotel’s website, www.concordia.se, is the responsibility of Hotel Concordia Syd AB.

Thank you very much for your booking and a warm welcome to us at Hotel Concordia in Lund!

Hotel Concordia Syd AB Stålbrogatan 1 222 24 LUND Sweden Tel: +46 (0) 46 13 50 50 Fax: +46 (0) 46 13 74 22 info@concordia.se BG: 5843-3335 PG: 640 19 69 – 8 Org. nr: 556407-8409 VAT nr: SE556407840901 Svenska Handelsbanken IBAN no: SE30 6000 0000 0003 2462 3402 SWIFT: HANDSESS For SWISH payment, please state sender and booking no. Hotel Concordia AB Swish no: 123 024 74 94